Refund policy
1. Customization and Order Changes:
- Please ensure all the necessary information is correct and accurate for customization at the time of purchase.
- Please contact us immediately if you notice an error, to request any modifications but please note that this may not always be possible if the item has already gone into production.
- Once production has started, no changes can be made.
2. Production and Shipping:
- All items are made to order. Production time is 5 business days before shipping.
- Shipping time is additional and will vary depending on your location.
- All items will be shipped from Ireland.
- Once an order is shipped, we are not responsible for delays caused by the shipping carrier.
3. Returns and Refunds:
- Due to the personalized nature of custom-made items, we do not accept returns or offer refunds unless the item arrives damaged or is incorrect due to our error.
- If your item arrives damaged, please contact us within 2 days of receipt with photos of the damage.
4. Important Notes:
- Colors may appear slightly different on your screen than in person.
- By providing any data (e.g. running times etc) you grant us the right to use it for the purpose of fulfilling your order and for our marketing efforts.
- By purchasing a custom item, you agree to these terms and conditions.